Service Information

Please note that our support service will be operating a reduced service over the festive season.

Our support team will be available to respond to support tickets and emails as follows:


Monday 23rd December 09:00 to 17:00

Tuesday 24th December 09:00 to 16:00

Wednesday 25th December CLOSED

Thursday 26th December CLOSED

Friday 27th December 09:00 to 17:00


Monday 30th December 09:00 to 17:00

Tuesday 31st December 09:00 to 16:00

Wednesday 1st January CLOSED

Thursday 2nd January 09:00 to 17:00

Friday 3rd January 09:00 to 17:00

Frequently asked questions

Who can access the Learning Hub?
The Learning Hub offers easy access to a broad spectrum of shared self-managed educational content, knowledge, and learning resources for the NHS and social...
Tue, 19 Mar, 2024 at 2:35 PM
What is the difference between the Learning Hub and the elearning for healthcare (elfh) Hub?
NHS England (NHSE) provides access to two national, complementary learning platforms for the health and care workforce: the elfh Hub and the Learning Hub. ...
Tue, 19 Mar, 2024 at 2:34 PM
What is Beta and why is the Learning Hub in Beta phase?
To meet government standards, the Learning Hub must go through a series of development stages (Discovery, Alpha, Beta and Live).  These stages make sure us...
Tue, 19 Mar, 2024 at 2:34 PM
How do I change my password?
When logged in to your account you can change your password by going to My account > My profile > Change password. Use this link https://learninghu...
Tue, 19 Mar, 2024 at 2:37 PM
Can I change my username?
When you create an account, your username is created based on the information you provide. If you want to change your username, contact the Learning Hub sup...
Tue, 19 Mar, 2024 at 2:37 PM
What file types/learning resources can I upload and share on the Learning Hub?
You can upload and share a variety of learning resource types.   The Learning Hub supports the following file types. Resource Type File Type F...
Wed, 30 Oct, 2024 at 11:12 AM
Which licence should I select when contributing a resource to the Learning Hub?
When contributing a resource to the Learning Hub it is important that you, as the contributor, understand the licence options available to you. You need to ...
Tue, 19 Mar, 2024 at 2:34 PM
Can e-learning content be accessed in ESR e-learning?
Yes - when a SCORM resource is contributed there is an option to generate a URL for e-learning content that has been shared on the Learning Hub. This URL ca...
Tue, 19 Mar, 2024 at 2:36 PM
Why do I have grey or opaque folders in my catalogue?
As a catalogue administrator or editor, you may see folders in your catalogue that have a grey or opaque icon that is not clickable. This grey or opaque fol...
Tue, 19 Mar, 2024 at 2:41 PM
Why can I download some videos on the Learning Hub and not others?
The Learning Hub accepts most file formats of video (see Which types of resources can I share on the Learning Hub?). Some accepted video formats can be pla...
Tue, 19 Mar, 2024 at 2:39 PM