Service Information

Please note that our support service will be operating a reduced service over the festive season.

Our support team will be available to respond to support tickets and emails as follows:


Monday 23rd December 09:00 to 17:00

Tuesday 24th December 09:00 to 16:00

Wednesday 25th December CLOSED

Thursday 26th December CLOSED

Friday 27th December 09:00 to 17:00


Monday 30th December 09:00 to 17:00

Tuesday 31st December 09:00 to 16:00

Wednesday 1st January CLOSED

Thursday 2nd January 09:00 to 17:00

Friday 3rd January 09:00 to 17:00

What is Beta and why is the Learning Hub in Beta phase?

Modified on: Tue, 19 Mar, 2024 at 2:34 PM


To meet government standards, the Learning Hub must go through a series of development stages (Discovery, Alpha, Beta and Live).  These stages make sure user requirements are key to the platform's design.  Currently the Learning Hub is in Beta, which means it is not completely finished and is continually being updated with amendments and new features.  It must follow the same rules for accessibility, cookies and privacy as existing services.


Users of the Learning Hub are invited to share their feedback via the Beta banner located on every page. All feedback is then considered alongside user research when developing future iterations of the platform. 

Throughout Beta, and beyond, the Learning Hub will continue to release new features and updates to existing features. See the Service updates and releases page for more information.



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