Festive Season Support Schedule

Our support team will be available to respond to support tickets and emails as follows:


Monday 22nd December 09:00 to 17:00

Tuesday 23rd December 09:00 to 17:00

Wednesday 24th December 09:00 to 15:00

Thursday 25th December CLOSED

Friday 26th December CLOSED


Monday 29th December 09:00 to 17:00

Tuesday 30th December 09:00 to 17:00

Wednesday 31st December 09:00 to 15:00

Thursday 1st January CLOSED

Friday 2nd January 09:00 to 17:00

How do I change my password?

Modified on: Wed, 29 Oct, 2025 at 2:05 PM


When logged in to your account you can change your password by going to My account > Security. You have the option to update your password and security questions by selecting Change.

You will need to enter your current password before being able to enter a new password.

Your new password must:


  • have 8 characters or more
  • at least 1 number
  • have 1 UPPERCASE letter or more
  • have 1 lower case letter
  • have 1 symbol (e.g. &*%) or more


Use this link https://learninghub.nhs.uk/forgotten-password to retrieve your username or reset a forgotten password.


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