Festive Season Support Schedule

Our support team will be available to respond to support tickets and emails as follows:


Monday 22nd December 09:00 to 17:00

Tuesday 23rd December 09:00 to 17:00

Wednesday 24th December 09:00 to 15:00

Thursday 25th December CLOSED

Friday 26th December CLOSED


Monday 29th December 09:00 to 17:00

Tuesday 30th December 09:00 to 17:00

Wednesday 31st December 09:00 to 15:00

Thursday 1st January CLOSED

Friday 2nd January 09:00 to 17:00

Why can I download some videos on the Learning Hub and not others?

Modified on: Tue, 19 Mar, 2024 at 2:39 PM


The Learning Hub accepts most file formats of video (see Which types of resources can I share on the Learning Hub?).

Some accepted video formats can be played (streamed) within the resource page, but cannot be downloaded for offline use, whereas other accepted video formats are only available for download and are not playable (streamed) on the resource page.

Download only formats - .m4v, .mov, .mkv

Playable (streamed) only formats - .mp4, .avi, .mpg, .mpeg, .wmv


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