Service Information

Please note that our support service will be operating a reduced service over the festive season.

Our support team will be available to respond to support tickets and emails as follows:


Monday 23rd December 09:00 to 17:00

Tuesday 24th December 09:00 to 16:00

Wednesday 25th December CLOSED

Thursday 26th December CLOSED

Friday 27th December 09:00 to 17:00


Monday 30th December 09:00 to 17:00

Tuesday 31st December 09:00 to 16:00

Wednesday 1st January CLOSED

Thursday 2nd January 09:00 to 17:00

Friday 3rd January 09:00 to 17:00

Why can I download some videos on the Learning Hub and not others?

Modified on: Tue, 19 Mar, 2024 at 2:39 PM


The Learning Hub accepts most file formats of video (see Which types of resources can I share on the Learning Hub?).

Some accepted video formats can be played (streamed) within the resource page, but cannot be downloaded for offline use, whereas other accepted video formats are only available for download and are not playable (streamed) on the resource page.

Download only formats - .m4v, .mov, .mkv

Playable (streamed) only formats - .mp4, .avi, .mpg, .mpeg, .wmv


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