Frequently asked questions

Does the Learning Hub provide telephone support?
The Learning Hub support service is a small team providing day to day support to users on all aspects of the system. If you cannot find the information you ...
Thu, 31 Mar, 2022 at 12:43 PM
Is it possible to request accounts for groups of users?
The Learning Hub support team can create accounts for groups of users. To arrange this, please contact the support team. Find out more about who can access...
Thu, 31 Mar, 2022 at 12:40 PM
How do I offer feedback or report a resource on the Learning Hub?
Feedback on the platform In this initial Beta release of the Learning Hub you can share your feedback via the beta banner, which can be found at the bottom...
Tue, 15 Mar, 2022 at 4:36 PM
Can I report on my learning activity?
My learning shows a visual record of a user’s learning activity on the Learning Hub, showing the resources you have started and completed. Within My learnin...
Tue, 11 Jul, 2023 at 11:49 AM
Why do I have grey or opaque folders in my catalogue?
As a catalogue administrator or editor, you may see folders in your catalogue that have a grey or opaque icon that is not clickable. This grey or opaque fol...
Tue, 9 Jan, 2024 at 4:21 PM