Service Information

Please note that our support service will be operating a reduced service over the festive season.

Our support team will be available to respond to support tickets and emails as follows:


Monday 23rd December 09:00 to 17:00

Tuesday 24th December 09:00 to 16:00

Wednesday 25th December CLOSED

Thursday 26th December CLOSED

Friday 27th December 09:00 to 17:00


Monday 30th December 09:00 to 17:00

Tuesday 31st December 09:00 to 16:00

Wednesday 1st January CLOSED

Thursday 2nd January 09:00 to 17:00

Friday 3rd January 09:00 to 17:00

Frequently asked questions

How do I offer feedback or report a resource on the Learning Hub?
Feedback on the platform In this initial Beta release of the Learning Hub you can share your feedback via the beta banner, which can be found at the bottom...
Tue, 19 Mar, 2024 at 2:41 PM
Is it possible to request accounts for groups of users?
The Learning Hub support team can create accounts for groups of users. To arrange this, please contact the support team. Find out more about who can access...
Tue, 19 Mar, 2024 at 2:40 PM
What reporting is available on Learning Hub?
As Learning Hub is still in Beta development the reporting functionality is currently limited. Individual users My learning shows a visual record of...
Tue, 19 Mar, 2024 at 4:58 PM
Can I report on my learning activity?
My learning shows a visual record of a user’s learning activity on the Learning Hub, showing the resources you have started and completed. Within My learnin...
Tue, 19 Mar, 2024 at 2:45 PM
Does the Learning Hub provide telephone support?
The Learning Hub support service is a small team providing day to day support to users on all aspects of the system. If you cannot find the information you ...
Tue, 19 Mar, 2024 at 2:39 PM